Privacy Policy

How we protect your data

This document explains the types of data we collect, how we store it, and your rights as a user.

Last updated: 24 Januari 2025

Section 1

1. Data We Collect

  • Account information such as name, email, and encrypted password.
  • Transaction data: Order ID, purchase history, payment method, and transfer proof.
  • Creator/seller data: identity documents for verification, payout information, and digital product catalog.

Section 2

2. How We Use Data

  • Processing transactions, sending invoices, activation codes, and order status updates.
  • Providing customer support including help tickets and refunds.
  • Maintaining platform security, preventing fraud, and conducting internal audits.

Section 3

3. Storage & Security

  • Data is stored in encrypted and monitored cloud infrastructure.
  • We restrict internal access only to teams that need it and conduct periodic audits.
  • OTP codes and activation links have a short validity period for account security.

Section 4

4. Sharing Data with Third Parties

  • We may share data with payment providers, digital logistics, or integration partners, only for transactional purposes.
  • Ziqva Store does not sell personal data to third parties for marketing purposes.
  • If required by law/regulators, we will surrender data upon official request.

Section 5

5. User Rights

  • Buyers and sellers have the right to request a copy of personal data we store.
  • Users can request data correction or deletion (subject to regulations and audit needs).
  • Data rights requests can be submitted via official tickets or email store-help@ziqva.com.

Section 6

6. Cookies & Tracking

  • We use cookies to store login preferences and visit analytics.
  • Users can manage cookies through browser settings, but this may affect login experience.
  • Analytics are used to monitor keyword trends, catalog traffic, and feature performance.